Version 2.0 — effective 6 August 2026. Replaces the version dated 3 August 2026.
Related documents: Privacy Policy · Assumption of Risk · Legal Notice
The adré application (the “App”) is operated by adré, an independent business operated from Switzerland — contact@adre.app. Contact details: see our Legal Notice, which forms an integral part of these terms.
In this document, “adré”, “we”, “us” means that operator; “you” means the person using the App.
adré is a connecting platform. It allows independent sport coaches to offer sessions, users to book and pay for them, and all users to share content, track their sport activity and organize sessions among themselves.
We do not provide any coaching services.
The coaching contract is concluded directly between you and the coach. We are not a party to it. We are neither the employer, nor the principal, nor the insurer of coaches.
The price of each session is set freely by the coach. We do not determine it, recommend it or impose it.
When you pay through the App, we collect that price in the name and on behalf of the coach, acting as its collection agent, through our payment provider.
Sessions organized between users (friend sessions, group workouts without a coach) take place under the sole responsibility of the participants. We do not organize them and do not take part in them; the App is only a planning and communication tool.
The social and activity-tracking features (posts, comments, messaging, challenges, dashboard, routes) are provided by us, for informational and recreational purposes.
The App is intended for people residing in the countries where it is officially available on the app stores. In the United States, access is limited to residents of the State of New York (see Section 15).
Accepting these terms is required when creating an account.
We may amend them. In the event of a substantial change, the new version will be presented to you in the App for acceptance before continued use, with reasonable notice. Changes do not apply to bookings already confirmed. The date of the version in force appears at the top of this document; earlier versions are retained and available on request.
For coaches, the notice period for changes is governed by clause 16.7. For residents of the State of New York, amendment of Section 15 is governed by clause 15.7 of that Section.
The App is restricted to people aged 18 or over. Creating an account requires entering a date of birth. We refuse registration and close without notice any account whose holder turns out to be a minor; any funds held are returned.
You may not book a session for the benefit of a minor, allow a minor to take part in a session booked from your account, or register a minor for a group or friend session organized through the App.
You provide accurate information and keep it up to date. You are responsible for the confidentiality of your credentials and for all activity carried out from your account. An account is personal and may not be transferred.
We check: the coach’s identity and bank details through our payment provider (KYC procedure); that the coach is of legal age; the coach’s declaration of self-employed status; the formal existence of the documents submitted to us.
We do not check: the authenticity or substantive validity of diplomas, certifications, titles or years of experience; the existence or actual scope of liability insurance; the existence of a licence to practise where local law requires one; criminal records; the quality of the services.
Our review of documents is a documentary check. It is neither a certification nor a guarantee of the competence, quality or safety of the services. The information on a coach’s profile is declared by the coach and binds the coach alone.
Status of coaches. Coaches declare that they act as independent professionals (traders). That status is shown on their profile. Consumer protection rules therefore apply to the contract you conclude with them. If a provider were to declare that it does not act in a professional capacity, that fact would be shown to you before booking, together with the fact that consumer rights arising from consumer protection law would then not apply to that contract.
Allocation of obligations. The coach is responsible for the delivery, content and safety of the session, for its own legal, tax and social security obligations, and for the information on its profile. We are responsible for the operation of the App, for the accuracy of the information we produce ourselves, for collecting and remitting the sums due when payment is made through the App, and for the processing of your data.
Ranking of coaches and sessions. Search results and suggestion lists are ranked according to the following main parameters, in decreasing order of importance: 1. match with your search (discipline, location, date, format); 2. geographical proximity; 3. actual availability at the requested times; 4. average rating and number of reviews; 5. the coach’s acceptance rate and cancellation rate; 6. profile completeness.
No coach can obtain or improve its ranking against payment, directly or indirectly. Should this change, the information would appear here and would be shown to you on the relevant screens.
Reviews. Only users who have actually taken part in a session booked through the App may post a review of the coach concerned. We do not edit reviews and remove only those that breach Section 9. Reviews reflect the personal opinion of their authors and do not bind adré.
Before validation, the booking screen shows you: the coach’s identity, the session price set by the coach, any applicable adré service fees, the total charged, the date, time, duration, location, format, and the applicable cancellation policy.
You can review and correct your selection before submitting the booking. The confirmation button shows the total price and clearly indicates that the booking entails an obligation to pay.
The booking constitutes an offer on your part. The coaching contract is formed upon confirmation by the coach, or by automatic acceptance where the coach has enabled that option.
A confirmation is sent to you without delay by e-mail, and in any event before performance of the service begins. It repeats the essential information listed above together with adré’s contact details and the identity of the coach, and constitutes the confirmation of the contract on a durable medium.
Payment through the App is processed by Stripe Payments Europe, Ltd. We have no access to your card details. Use of the service implies acceptance of Stripe’s terms.
The amount you pay through the App is made up of two distinct parts, displayed separately before payment:
Taxes applicable to the session (VAT or equivalent) are the coach’s responsibility. Taxes applicable to our service fees are ours.
Direct payment to the coach. For certain bookings, the App may offer you the option of paying the coach directly, outside the App. If you choose that option, the payment is arranged between you and the coach alone: adré is not involved in it, does not collect the sums concerned and offers no refund or buyer protection in respect of them. Any refund of sums paid directly is a matter between you and the coach. The booking itself, and every other provision of these terms, remain unchanged.
In the event of a payment dispute (chargeback), we may suspend the account concerned while the matter is investigated. Such a suspension gives rise to a statement of reasons and is subject to the appeal set out in Section 10.
The cancellation policy displayed at the time of booking applies (full refund, partial refund or cancellation fee depending on notice). It is set by the coach within the limits we define.
If the coach cancels or fails to attend, all sums paid through the App are refunded to you in full, including any adré service fees.
Right of withdrawal. In accordance with Article 16(l) of Directive 2011/83/EU and the corresponding national provisions, the fourteen-day right of withdrawal does not apply to the provision of services related to leisure activities which are to be supplied on a specific date or during a specific period. Sessions booked through the App are services of that kind: they are not subject to the right of withdrawal. Only the displayed cancellation policy applies. This is also stated on the booking screen before validation.
This exclusion does not cover any subscriptions or credits that are not tied to a specific date, for which the fourteen-day right of withdrawal applies to consumers in the European Union and the corresponding model form is provided to you.
Consumers domiciled in Switzerland: Swiss law provides no right of revocation for contracts concluded online (Article 40a CO covers doorstep and telephone selling). Only the displayed cancellation policy applies.
Physical activity carries inherent risks, including the risk of serious injury.
By taking part in a session — whether coached or organized between users — you declare that you have no known medical contraindication and that you participate voluntarily, aware of those risks. Before your first session, an assumption of risk is presented to you in the App; it forms an integral part of these terms.
Consult a doctor if you have any doubt about your physical condition.
The data shown in the App (heart rate, calories, pace, records, challenges) is provided for information only. It is neither medical advice, nor a personalized training programme, nor an encouragement to exceed your abilities. Always adapt your effort to your current condition and to your environment (traffic, weather, terrain).
You remain the owner of the content you publish. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, adapt to the necessary technical formats and display that content in the App and on its share pages, for as long as it remains published. That licence ends when the content or the account is deleted, subject to technical backup copies and content legitimately re-shared by other users.
We apply a zero-tolerance policy towards objectionable content and abusive users. The following are prohibited, without limitation: illegal, hateful, violent, sexual or misleading content; content infringing third-party rights; harassment, threats, impersonation; content endangering others; the promotion of dangerous eating or training behaviour; the presence of minors on the App.
Moderation. Every user can report content and block another user. Reports are reviewed by a human. We act on any report of objectionable content within 24 hours, by removing the content and, where appropriate, ejecting its author. Removal decisions are subject to human review where they entail suspension or closure of an account.
Reporting. Anyone may report content they consider illegal, from within the App (“Report” button) or at contact@adre.app. The report must identify the content, its location and the reasons relied on. We acknowledge receipt without delay and inform you of our decision.
Statement of reasons. Any restriction we impose — removal of content, visibility limitation, suspension or closure of an account, suspension of payments — is accompanied by a statement of reasons communicated to the person concerned: the facts relied on, the basis for the decision (law or a provision of these terms), whether any automated tool was used, and the available redress.
Appeal. You may contest any such decision within six months, at contact@adre.app. The appeal is reviewed by a person who was not involved in the initial decision, within a reasonable time. Using this mechanism does not deprive you of any judicial remedy, nor of recourse to an out-of-court dispute settlement body certified under Article 21 of Regulation (EU) 2022/2065.
The App, the adré brand, its logos, design and own content remain our exclusive property. No rights are transferred to you other than a personal, non-exclusive and non-transferable right of use in accordance with these terms.
Notice of copyright or trademark infringement. Send to contact@adre.app (subject: “IP Notice”): identification of the protected work or sign, identification and precise location of the disputed content, your contact details, a good-faith statement that the use is not authorized, a statement of accuracy, and your signature.
Counter-notice. A user whose content has been removed may send a counter-notice to the same address; we may restore the content if no legal action is notified to us within a reasonable time.
Repeat infringers. We close the accounts of users who repeatedly infringe third-party rights.
The App is provided “as is” and “as available”. We do our best to keep it available, without guaranteeing uninterrupted or error-free service.
Reservation for consumers in the European Union. The foregoing does not derogate from the conformity requirements imposed on the supplier by Directive (EU) 2019/770 on digital content and digital services, nor from the remedies available to you where the App is not in conformity (bringing into conformity, price reduction, termination). Those rights are mandatory and cannot be excluded by contract.
To the extent permitted by applicable law:
These limitations do not apply: in case of wilful misconduct or gross negligence on our part (Article 100(1) CO); in case of personal injury caused by our own fault; where the mandatory law applicable to the consumer prohibits such a limitation. If you act as a consumer, these limitations in no way reduce the rights you derive from the mandatory provisions of the law of your country of habitual residence.
For residents of the State of New York, Section 15 prevails over this Section.
If you use the App for professional purposes — in particular as a coach — you will indemnify and hold us harmless from any third-party claim arising from your services, your content, your conduct or your breach of these terms, including reasonable defence costs.
If you act as a consumer, you are liable, under ordinary law, for the damage you cause us through your content or through a culpable breach of these terms. No indemnification obligation beyond what applicable law provides is imposed on you.
You can delete your account at any time from the App settings.
We may suspend or close an account in case of breach of these terms, subject to the statement of reasons and appeal provided for in Section 10. Sections 9 (licence, for content that remains published), 11, 12, 13, 15 and 17 survive termination.
This Section applies only to people residing in the State of New York (United States). It does not apply to any user residing in Switzerland, in the European Union, or in any other country. If you do not reside in the State of New York, this Section does not concern you and does not restrict any of your rights: go directly to Section 16.
It contains a mandatory individual arbitration clause, a class action waiver and a jury trial waiver, together with a right to opt out within 30 days of creating your account.
Sections 15.1 to 15.9 apply only to users who reside in the State of New York and prevail over Sections 12, 13 and 17 in the event of conflict. In the United States, the App is offered only to residents of the State of New York, aged 18 or older. We may close any account that does not meet this condition.
Before commencing arbitration, you agree to send a written Notice of Dispute to contact@adre.app, describing the claim and the relief sought, and including your username and the e-mail address associated with your account. We will send you a Notice of Dispute at your account e-mail address. The parties will attempt in good faith to resolve the dispute for 60 days from receipt. Either party may then commence arbitration. This requirement does not toll or extend any applicable limitations period beyond what the law allows, and does not prevent either party from seeking interim relief under Section 15.5.
Except as provided in Section 15.5, any dispute, claim or controversy between you and adré arising out of or relating to the App, these Terms, the Privacy Policy or the Assumption of Risk — whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory — shall be resolved exclusively by binding individual arbitration, and not in court.
You and adré waive any right to a jury trial.
Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (and, where applicable, its Mass Arbitration Supplementary Rules) in effect at the time of filing, as modified by this Section. The rules are available at www.adr.org.
The seat of arbitration is New York County, New York.
Proceedings may be conducted by document submission, telephone or videoconference; you may request an in-person hearing in the county of your residence, and we will not oppose it.
Fees are allocated under the AAA Consumer Arbitration Fee Schedule, under which adré bears the substantial majority of arbitration costs. We will not seek our attorneys’ fees from you except where the arbitrator finds your claim frivolous.
Claims of USD 10,000 or less may, at your election, be decided on the documents only.
The arbitrator’s award is final and binding, and judgment may be entered in any court of competent jurisdiction.
The Federal Arbitration Act governs the interpretation and enforcement of this Section.
Arbitration will proceed on an individual basis only. You and adré waive any right to participate in a class action, collective action, consolidated action, private attorney general action or any other representative proceeding. The arbitrator may award relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
Blow-up provision. If this Section 15.4 is held unenforceable as to a particular claim or request for relief, that claim or request shall be severed from the arbitration and brought in court, and the remaining claims shall proceed in arbitration. If this Section 15.4 is held unenforceable in its entirety, then Section 15.3 is void in its entirety and all disputes shall be resolved in the courts identified in Section 15.9.
The following are not subject to arbitration: claims brought individually in a small claims court with jurisdiction, so long as they remain there and on an individual basis; applications for temporary or preliminary injunctive relief to prevent infringement or misuse of intellectual property; and any claim that may not be arbitrated as a matter of law.
The arbitrator decides all issues relating to the scope, interpretation, applicability, enforceability and formation of this arbitration agreement, except that a court of competent jurisdiction decides any dispute concerning the validity or enforceability of Section 15.4 (class action waiver).
You may reject Sections 15.3 to 15.6 in their entirety by sending written notice to contact@adre.app (subject line: “Arbitration Opt-Out”) within 30 days of first creating your account, stating your username, the e-mail address on your account and your wish to opt out of arbitration.
Opting out has no effect on your account, on the price you pay, or on any other part of your relationship with adré. If you opt out, Section 15.9 governs your disputes. This right is personal to you and cannot be exercised on your behalf by another person.
If we materially amend Sections 15.3 to 15.6 after you create your account, the amendment does not apply to any claim of which we had actual notice on the date of the amendment, and you may reject the amendment within 30 days of being notified in the App, in which case the version in force when you created your account continues to apply to you.
To the fullest extent permitted by law, the App is provided “as is” and “as available”, without warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
adré will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, nor for services provided by coaches or activities organized between users. adré’s total aggregate liability arising out of or relating to the App is limited to the greater of (a) the service fees you actually paid us in the twelve months preceding the event giving rise to the claim, or (b) USD 100.
These limitations do not apply to gross negligence or willful misconduct, to claims that may not be limited under applicable law, or to claims under N.Y. Gen. Bus. Law §§ 349–350.
We maintain reasonable administrative, technical and physical safeguards for the private information of New York residents, consistent with the New York SHIELD Act (N.Y. Gen. Bus. Law § 899-bb). If a breach of the security of the system compromises your private information, we will notify you and, where required, the New York State Attorney General, the Department of State and the Division of State Police, in accordance with N.Y. Gen. Bus. Law § 899-aa. We do not sell your personal information and do not share it for cross-context behavioral advertising.
This Section 15 and the assumption of risk and release set out in the Assumption of Risk are governed by the laws of the State of New York, without regard to conflict-of-law rules. The arbitration agreement in Section 15.3 is governed by the Federal Arbitration Act.
If you have opted out under Section 15.7, if a claim falls within Section 15.5, or if Section 15.3 is held unenforceable in its entirety, the exclusive forum is the state or federal courts located in New York County, New York, and you and adré consent to personal jurisdiction there.
The remaining terms of the relationship continue to be governed by Swiss law as set out in Section 17, except where this Section provides otherwise.
Checking the acceptance box in the App, with the date, time and version number recorded, constitutes your electronic signature under the E-SIGN Act and N.Y. State Technology Law Article III. You consent to receive all notices relating to this Section electronically at the e-mail address on your account.
This Part applies in addition to Sections 1 to 15 to any person offering sessions through the App. It constitutes the terms and conditions within the meaning of Regulation (EU) 2019/1150 for coaches established in the European Union.
16.1 Independent status. You act as an independent professional. You organize your activity freely, set your prices, freely accept or refuse requests, and remain free to build and serve your own clientele outside the App. You are solely responsible for your tax and social security obligations (taxes, VAT, contributions) in the country where you practise.
16.2 Legal compliance — warranty. You warrant that you hold all qualifications, authorizations, professional cards, licences and insurance made mandatory by the law of the place where you practise, in order to provide paid sport-coaching services. This is not a mere representation: you are answerable for it and you will indemnify us against any claim arising from its inaccuracy.
16.3 Insurance. Professional liability insurance covering personal injury is strongly recommended in all cases, and you warrant that you hold every insurance made mandatory by the law of the place where you practise (clause 16.2). You may be asked to present supporting documents.
16.4 Accuracy of documents. The diplomas and documents you submit to us are authentic and up to date. Our review is a documentary check and is neither a certification nor a guarantee.
16.5 Participant safety. You are solely responsible for the content, delivery and safety of your sessions, including choosing a suitable location and matching exercises to participants’ level. You accept no minor participants.
16.6 Ranking. The main parameters determining the ranking of coaches and sessions are set out in Section 4. No financial consideration influences that ranking.
16.7 Service fees and changes to the terms. The applicable rate is presented to you in the App before your sessions go live. Any change to these terms or to the service fee rate is notified to you on a durable medium at least 15 days before it takes effect, and does not apply to sessions already booked. You may terminate before the expiry of that period. A longer period applies where technical or commercial adaptations on your part are necessary.
16.8 Suspension and termination of coach status. We may restrict, suspend or withdraw your coach status in case of breach of these terms, inaccurate documents, repeated cancellations, or conduct endangering users.
Any restriction or suspension gives rise, at the latest when it takes effect, to a statement of reasons on a durable medium.
Any termination of all of our services is notified to you on a durable medium at least 30 days in advance, with reasons — save where a legal obligation provides otherwise, in case of repeated breach of these terms, or in case of demonstrated danger to users.
You may request clarification and contest the decision in accordance with Section 10.
16.9 Access to data. You have permanent access, from within the App, to the data relating to your sessions, your clients, your revenue and your reviews, and you can export it. We do not use that data to compete with your business.
16.10 No exclusivity. Nothing prevents you from offering your services through other channels, on other terms.
16.11 Complaints. Any complaint concerning our services may be sent to contact@adre.app. We acknowledge receipt within 5 business days and respond with reasons within a reasonable time.
16.12 Tax reporting obligations. Where applicable law so requires — in particular Directive (EU) 2021/514 (“DAC7”) where it applies to the platform — we collect and transmit to the competent tax authority your identification data, your tax identification number, your bank details and the amounts paid to you. You undertake to provide this information and keep it up to date; failing which, your account may be suspended and payments withheld, as the law requires. Details are set out in the Privacy Policy.
16.13 Intellectual property. You retain ownership of your trademarks, content, visuals and materials. You grant us, for the duration of the relationship only and solely for the purpose of operating and promoting the App, a non-exclusive licence to reproduce and display your name, your photograph and the content you publish. This contract entails no transfer of, and no control over, your intellectual property rights. That licence ends with the relationship, subject to technical backups.
16.14 Additional distribution channels. We may present your sessions, outside the App, on adré’s web share pages (app.adre.app) and on adré’s social media accounts. You may object at any time from your settings.
16.15 Nullity of non-compliant provisions. In accordance with Article 3(3) of Regulation (EU) 2019/1150, any provision of this Part that fails to meet the requirements of its Article 3(1), as well as any change implemented without complying with the notice period in clause 16.7, is null and void.
17.1 Governing law. adré is operated from Switzerland. These terms are governed by Swiss law, excluding its conflict-of-law rules and the Vienna Convention.
If you act as a consumer, that choice does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence (Article 6 of Regulation (EC) No 593/2008 for residents of the European Union). If you are a consumer domiciled in Switzerland, Article 120(2) PILA excludes any choice of law and Swiss law applies of its own force.
17.2 Jurisdiction — consumers. If you act as a consumer:
No provision of these terms derogates from this rule. It follows from Articles 32 and 35(1)(a) of the Swiss Civil Procedure Code for consumers domiciled in Switzerland — who cannot waive that forum before the dispute arises — and from Articles 15 to 17 of the Lugano Convention and Articles 17 to 19 of Regulation (EU) No 1215/2012 for consumers domiciled in a Contracting State.
A choice-of-forum agreement may be concluded after the dispute has arisen (Article 35(2) CPC).
17.3 Jurisdiction — coaches and other business users. For users acting in a professional capacity, the exclusive forum is at adré’s registered office in Switzerland (Article 17 CPC; Article 116 PILA), subject to mandatory fora.
17.4 Residents of the State of New York. Section 15 applies and prevails.
Member State authorities, the European Commission, the European Board for Digital Services (Article 11 of Regulation (EU) 2022/2065): contact@adre.app, in French or English.
Recipients of the service (Article 12): contact@adre.app, and the contact form within the App. This channel allows direct, rapid communication by electronic means, without sole reliance on an automated tool.
Severability. If a provision is held invalid or unenforceable, the others remain in force; the provision concerned is replaced, so far as possible, by a valid provision of equivalent effect. Section 15.4 contains its own rule.
Entire agreement. These terms, the Privacy Policy and the Assumption of Risk constitute the entire agreement.
Assignment. We may assign this contract as part of a reorganization or business transfer; you may not assign your account.
Force majeure. We are not liable for failures due to events beyond our reasonable control.
Languages. These terms exist in French and English. Section 15 is authoritative in English. For residents of the United States, the English version prevails throughout; for other users, the version in their chosen language applies.
adré — contact@adre.app. Contact details: Legal Notice.