Delete your account

Effective 18 September 2026.

Related documents: Privacy Policy · Terms of Service · Legal Notice

This page explains how to request the deletion of your adré account. adré is a sports and coaching app published by adré (ADRE APP on the app stores), an independent business operated from Switzerland — contact@adre.app.

1. From the App

1. Open adré and sign in to the account you want to delete.
2. Tap the Profile tab (the rightmost icon in the navigation bar).
3. Tap the menu icon ☰ at the top right of your profile to open Settings.
4. In the Account section, tap Account Management.
5. Type DELETE in the confirmation field, then tap Delete Permanently.

Deletion is immediate, permanent and cannot be undone.

If the App is set to French, the labels are: Profil › Réglages › Compte › Gestion du compte, then SUPPRIMER and Supprimer définitivement.

Uninstalling the App does not delete your account.

2. Without the App

If you no longer have the App or can no longer sign in:

1. E-mail contact@adre.app from the e-mail address linked to your adré account, with the subject “Account deletion”.
2. Include your adré username (@…), especially if you signed in with Apple or Google.
3. We may ask for information allowing us to verify your identity. We respond within one month.

You can also reinstall the App, sign in and follow the steps in Section 1.

3. Before deletion

So that no payment is left hanging, deletion is refused while:

• you have an upcoming session you have paid for — cancel it first;
• you are a coach with upcoming sessions whose participants have paid — cancel those sessions first (participants are refunded);
• you are a coach and earnings are still being paid out to your bank — try again once the transfer has completed.

The same conditions apply to a request by e-mail: where relevant, we tell you what needs to be settled before deletion.

4. Data that is deleted

Deletion erases your account and the data linked to it:

• Account and profile — sign-in credentials, e-mail address, name, username, date of birth, photo, biography and settings. If you signed in with Apple, the “Sign in with Apple” authorisation granted to adré is revoked.
• Content — posts, stories, comments, likes, favourites and shares you sent, together with all the corresponding photo and video files.
• Connections — people you follow, your followers and follow requests.
• Messages — the messages you sent and your membership of conversations; one-to-one conversations are deleted entirely.
• Activity and health — recorded workouts, GPS routes and their maps, synced health and activity data.
• Sessions — sessions you created (with their participant lists), your sign-ups to other people’s sessions, reschedule requests, cancellation notices and support requests.
• Reviews — reviews you wrote and, if you are a coach, reviews you received.
• Challenges — challenges you created; your profile and your votes are removed from other users’ challenges.
• Coach data — coach profile, diplomas and certifications (including the files), profile statistics. We also ask Stripe to delete your payout account (Stripe Connect).

5. Data that is kept

• Accounting records — transactions, bookings, coach debits and cancellation fees are kept, but the reference to your account is removed from them. Period: 10 years, under the statutory accounting retention obligation (Art. 958f CO).
• Data held by Stripe — card details never pass through our systems. Stripe may retain payment and identity verification data under its own legal obligations.
• Reports and moderation — reports and moderation decisions concerning you: 6 months after the decision, or longer in case of dispute or authority request.
• Technical backups — copies may remain for up to 30 days in our technical backups.
• Technical data — connection logs: 12 months; pseudonymised usage statistics: at most 14 months.
• Other users’ content — in group conversations, messages sent by the other members remain visible to them.
• Departure statistics — without your name, e-mail or identifier: your answers to the optional survey offered before deletion (reasons, comment) and some general information about the account (role, country, account age, declared watch, number of imported workouts; the city only if you say there are not enough sessions near you). They help us understand why people leave the App.

6. Deleting some data without deleting your account

You can delete a post, a story or a recorded workout from the App at any time. For any other data, e-mail contact@adre.app.

7. Contact

adré — contact@adre.app. Your rights over your data: Section 7 of the Privacy Policy.